Contact Form Troubleshooting

Note: This checklist only applies to contact forms built using the Contact Form widget.

Checklist


  • Check the form responses to ensure the contact form is working. You can click the contact form > settings cog (top right on the pop-up) and click form responses to download the responses in a CSV file.
  • Check to see if the email is valid. If you enter multiple emails, remember to use a comma between emails (no spaces) to separate them.
  • Check your spam folder.
  • Check your email filter and blacklist settings to ensure that they are not being blocked.
  • Add no-reply@multiscreensite.com to your email white list.
  • Create a new page and insert your contact form there to see if it works.



If you are not able to receive any form notifications that are being sent from users submitting a form on your website using the Contact Form widget, most likely it is because the notification email is being filtered as spam by your email server. If you don't receive emails from CCH Web Manager, check your spam folder.


If you still don't see the email, make sure to white-list the IP addresses 167.89.22.215 and 149.72.216.48 in your email provider's settings.

Note: If your contact form still does not work after running through the troubleshooting checklist, contact your email provider to look into why our contact form email submissions are not being received.